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Innervation Care
Terms & Condition
Clear Policies for a Smooth and Respectful Experience
Policies
Our Terms & Condition
To ensure a professional, respectful, and seamless experience for all clients, we ask that all patients review and follow the terms and conditions outlined below. These policies help us maintain efficient scheduling, quality care, and clear communication for every visit.
Appointment & Cancellation Policy
We kindly ask that all clients provide adequate notice if they need to reschedule or cancel an appointment.
Missed Appointments
- First Missed Appointment: A friendly reminder will be issued with no additional fee.
- Second Missed Appointment: A $20 missed appointment fee may be applied.
- Third & Subsequent Missed Appointments:: Full consultation fees may be charged for missed bookings.
*Please note: Appointments cancelled or changed within 4 hours of the scheduled time may be considered missed appointments.
We understand that unforeseen circumstances may arise, and emergencies can happen. Rest assured, our primary goal is to provide the best service possible to all our clients. By implementing this policy, we aim to minimize the number of empty appointment slots and optimize our scheduling system for the benefit of everyone.
Arrival & Consultation Policy
To ensure appointments run smoothly and on time:
-Please arrive a few minutes before your scheduled appointment.
- Late arrivals may result in shortened treatment times or rescheduling if necessary.
- New clients may be required to complete intake forms prior to treatment.
Medicare & Health Fund Information
Clients using Medicare or EPC referrals are responsible for ensuring all required referral documentation is provided before appointments.
-Rebates are processed according to Medicare guidelines.
- Full payment may be required upfront before rebates are applied.
- Valid referral forms and updated plans are the responsibility of the client.
Payment Policy
Payment is required at the time of consultation unless otherwise arranged.
We accept approved payment methods including:
- EFTPOS
- Savings/Cheque Accounts
- Approved Health Funds
Respectful Environment Policy
We are committed to maintaining a safe, respectful, and welcoming environment for all clients and staff.
Aggressive, inappropriate, or disrespectful behavior may result in refusal of service or cancellation of future appointments.
Policy Updates