Innervation's Commitment

Haynes Chiropractic Pty Ltd is a company limited by guarantee which represents its members, who are clients of Innervation Chiropractic.

This Privacy Policy sets out how Haynes Chiropractic Pty Ltd manages personal information.

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Introduction

Haynes Chiropractic Pty Ltd values the relationship it has with members and members of the public and recognizes the importance of maintaining the confidentiality of the personal information of its members, members of the public and others who provide Haynes Chiropractic Pty Ltd with personal information. Haynes Chiropractic Pty Ltd is subject to the Privacy Act 1988 (Cth) and is required to comply with the Australian Privacy Principles contained in that act.

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What type of Personal Information does HaynesChiropractic Pty Ltd collect?

The majority of the personal information collected by Haynes Chiropractic Pty Ltd is personal information of its members. In the course of servicing its members, Haynes Chiropractic Pty Ltd also collects personal information of its employees, third party service providers and suppliers and others. In addition, in connection with programs and other initiatives run by Haynes Chiropractic Pty Ltd, Haynes Chiropractic Pty Ltd may collect personal information from members of the public.

In relation to members, the personal information which Haynes Chiropractic Pty Ltd collects includes year of birth, current address, clinic addresses, telephone/mobile numbers, email address, website address, educational qualifications, name of institution where the member graduated, diagnostic imaging facilities and techniques administered and details of professional indemnity insurance. It may also include bank account and credit card details.

In relation to persons other than members such as members of the public, the personal information which Haynes Chiropractic Pty Ltd collects will depend on the relationship between Haynes Chiropractic Pty Ltd and the relevant individual. For the most part this is likely to include the person’s name and contact details.

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Haynes Chiropractic Pty Ltd may also collect information from visitors to this website but that information will be de-identified information. Haynes Chiropractic Pty Ltd does not collect personal information from casual visitors to this website. As part of the normal operation of this site, a visitor’s internet browser will be sent a “cookie” (a temporary Internet file). This cookie enhances this website’s functionality with features such as membership logon. By itself, this cookie can only identify the visitor’s computer to the Haynes Chiropractic Pty Ltd server; it is not used to identify the visitor personally.

Haynes Chiropractic Pty Ltd does not collect sensitive information from anybody.

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How does Haynes Chiropractic Pty Ltd collect Personal Information?

In relation to members, Haynes Chiropractic Pty Ltd collects personal information from members in the course of application, registration and administration processes. This personal information is collected directly from the member concerned. In addition, Haynes Chiropractic Pty Ltd collects personal information via Initial consultation forms.

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In relation to persons other than members, Haynes Chiropractic Pty Ltd collects personal information directly from the person (for example, when a member of the public registersfrom an event)

Wherever it is lawful and practicable, Haynes Chiropractic Pty Ltd may provide the option of providing information anonymously. In some cases, refusing to provide personal information may mean that Haynes Chiropractic Pty Ltd is unable to provide certain member services.

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How does ACA use Personal Information?

Haynes Chiropractic Pty Ltd's primary purpose in collecting personal information of its members is to enable Haynes Chiropractic Pty Ltd to fulfil Haynes Chiropractic Pty Ltd's service commitments by providing education and chiropractic care.

Haynes Chiropractic Pty Ltd only uses personal information to provide members with services associated with being a member of Haynes Chiropractic Pty Ltd. In the case of members, personal information may be used to:

• administer and manage your care at Innervation Chiropractic, including charging and billing and the collection of debts;

• verify your identity and that you are under care at Innervation Chiropractic;

• respond to specific requests for patient information;

• provide you with special offers you may find of interest;

• provide you with information on new products or services to be offered by Innervation Chiropractic;

• improve services;

• research and develop Haynes Chiropractic Pty Ltd's services to you, the member;

• address information technology requirements, systems maintenance and development issues;

• keep you informed about matters related to Haynes Chiropractic Pty Ltd's activities;

• provide information about chiropractic to the general community;

• assist members of the public to find a chiropractor in their local area; and

 

In the case of individuals who are not members, Haynes Chiropractic Pty Ltd uses their personal information to assist Haynes Chiropractic Pty Ltd in providing the services described in the previous paragraph.

In the case of a member of the public, Haynes Chiropractic Pty Ltd uses their information in the course of providing services to that individual. This includes:

• recording and managing the individual’s enquiries and otherwise communicating with that individual;

• performing Haynes Chiropractic Pty Ltd's obligations under any agreement between Haynes Chiropractic Pty Ltd and that individual; and

• storing and processing the individual’s information.

 

Disclosure of Personal Information

Haynes Chiropractic Pty Ltd does not sell or licence personal information.

Haynes Chiropractic Pty Ltd will disclose personal information to a third party:

• where it is necessary to provide the services mentioned above or to provide you with information requested by you. These third parties include persons and organisations which assist Haynes Chiropractic Pty Ltd with services like printing activities, database management, mailing systems, billing & debt recovery functions and information & technology functions;

• to meet the disclosed purpose for which it was collected;

• to the extent necessary to carry out the improvement of services provided;

• as required by law; or

• with the consent of the individual providing the personal information.

 

Where personal information is disclosed to third parties, Haynes Chiropractic Pty Ltd seeks to ensure that they comply with the requirements of the Privacy Act. However, Haynes Chiropractic Pty Ltd is not responsible for the misuse of personal information by these third parties.

While Haynes Chiropractic Pty Ltd takes all reasonable steps to ensure that these parties have and enforce an adequate privacy policy, Haynes Chiropractic Pty Ltd is not responsible for the misuse of personal information by these third parties.

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A website may require password access to view a member’s full information. This information is only disseminated for the express use of members and subject to compliance with this Privacy Policy.

 

Security and Storage of Personal Information

Haynes Chiropractic Pty Ltd takes reasonable steps to protect your personal information from misuse, loss and from unauthorised access, modification or disclosure.

Haynes Chiropractic Pty Ltd imposes strict rules on its employees who have access to the databases that store personal information and/or to the servers that host Haynes Chiropractic Pty Ltd's services.

While Haynes Chiropractic Pty Ltd uses all reasonable endeavours to ensure that you provide personal information in a secure environment, no data transmission over the internet can be guaranteed as totally secure. Haynes Chiropractic Pty Ltd does not accept responsibility for the security of information transmitted toHaynes Chiropractic Pty Ltd over the internet.

 

Access to Personal Information

An individual has the right to access and, if necessary, to correct personal information provided to and held by Haynes Chiropractic Pty Ltd. For security reasons, a written request for access to Haynes Chiropractic Pty Ltd’s management (contact details below) may be required.

Haynes Chiropractic Pty Ltd takes all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and current. However, the accuracy of the information Haynes Chiropractic Pty Ltd holds depends to a large extent on the information members provide. Individuals who have provided personal information can assist Haynes Chiropractic Pty Ltd in meeting this criterion by notifying Haynes Chiropractic Pty Ltd of changes to their personal details.

 

Complaints Resolution

Haynes Chiropractic Pty Ltd is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. Haynes Chiropractic Pty Ltd believes that in receiving your complaint, Haynes Chiropractic Pty Ltd is provided with a valuable opportunity to improve the services Haynes Chiropractic Pty Ltd delivers to you and maintain your confidence in Haynes Chiropractic Pty Ltd and Haynes Chiropractic Pty Ltd’s services.

If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by Haynes Chiropractic Pty Ltd you may notify Haynes Chiropractic Pty Ltd of your complaint by contacting Haynes Chiropractic Pty Ltd's management on the details below. Haynes Chiropractic Pty Ltd will endeavour to investigate and advise you of the outcome of a complaint within 21 days of receipt of the complaint.

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Contacts

Individuals wishing to access their own personal information or seek further information about Haynes Chiropractic Pty Ltd’s privacy practices can contact:

Innervation Chiropractic Management
Haynes Chiropractic Pty Ltd
6/2684 Albany Highway
Kelmscott WA 6111
Ph: (08) 6396 5000
Fax: (08) 93904092

Email: frontdesk@innervation.com.au

 

Should an individual feel that their complaint has not been properly managed or adequately resolved by Haynes Chiropractic Pty Ltd, they can direct their complaint to:

The Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Ph: 1300 363 992
Fax: 1800 620 241
Email: privacy@privacy.gov.au